collaborative Communication
Understanding Behaviors and Communication Styles
Understanding the communication styles of the people we work with can be a challenge. People tend to communicate better with those who have a similar style to their own. Conversely, it can be challenging to convey a message to those who don’t seem to understand what they’re trying to say. This session focuses on four main behavioral and communication styles and teaches you how to recognize these traits in yourself and others. You will then be able to apply techniques to adapt to the style of those you’re working with, which will reduce the likelihood of misunderstanding and conflict, and help you work more efficiently and collaboratively.
Who can benefit:
- Managers and leaders can gain a better understanding of their team members, which can help them manage their team more effectively and achieve the most productive and collaborative working relationships.
- In a team environment, it’s important to understand and communicate with colleagues effectively. This can help improve collaboration and productivity.
- Salespeople can learn to identify the buying behaviors of their customers, which can help them provide the customer with the information they need to make an informed purchase decision.
session detail
Type of Session: In-person
Time: 3:00
Purpose:
This session is an introduction to communication and behavioral styles for improving interpersonal relationships in the workplace, utilizing a behavioral assessment (survey) referred to as the DISC model. DISC is a reliable, research-based model that have been in use worldwide for many decades. Please click the link at the bottom of this page for more information about DISC.
Synopsis:
Before the scheduled date of the session, participants will receive an introductory email with an overview, purpose and objectives, and information on ways to get the most value from the time spent during the session.
During the session participants will:
- be asked to take the DISC behavioral assessment to identify their personal behavioral profile. The assessments will be self-scored during the session, then a detailed explanation of the different profile types will be discussed
- Learn how to use the results of the assessment to understand their own communication style and preferences
- Learn how to identify behaviors in other people
- Discuss the benefits of adapting to the behavioral styles of others for improved communication
- Analyze different behavioral profile examples and strategize ways to best address them in order to improve working relationships, reduce conflict, and gain trust and understanding.
- Create a personal action plan and identify ways to incorporate the information into their communication strategy moving forward.
